Frequently asked questions
How long will it take for my jewelry to be ready?
It depends on the type of order.
In-stock purchase – If the jewelry is available in stock, it can be collected directly from the studio or shipped to you within 2–3 business days.
Out-of-stock item – If the item is not currently in stock, it will be ready within 14–28 business days.
Custom design order – Up to 28 business days.
If you need your order by a specific date or earlier than the standard preparation time, please send us a WhatsApp message with the requested date to:
054-2078220
We will do our best to meet your requested deadline.
When will my jewelry arrive?
Free home delivery on purchases over 850 ILS – delivery within 5 business days nationwide.
(Shipping time is not included in the production time.)
Free self-pickup is available from our studio in Pardes Hanna.
Where is our jewelry made?
Our jewelry is handcrafted by leading artisans in Israel, at our studio in Pardes Hanna and at the Diamond Exchange in Ramat Gan.
What materials are our jewelry pieces made of?
Our jewelry is crafted from 9K, 14K, or 18K gold (which determines the percentage of gold in the alloy),
and carefully selected precious gemstones sourced at the Diamond Exchange in Ramat Gan.
All items are handmade in small quantities, with high finishing standards and attention to every detail.
What payment methods do you accept?
We accept all major credit cards, cash, and PayPal.
What Is Your Returns & Exchanges Policy?
Custom Orders
Custom-made items, or any item that has been altered from the specifications shown on the website, cannot be exchanged, refunded, or credited.
Since all rings are made במיוחד upon request and according to the requested size, exchanges, refunds, or store credit are not available.
Returns / Exchanges – Online Purchases
A refund may be issued within 14 business days from the date of receiving the item, provided it is returned in its original packaging, in perfect, unused condition.
Refunds are issued in accordance with the Consumer Protection Law and are subject to a 5% cancellation fee.
For jewelry priced above 3,000 ILS – a monetary refund is not permitted by law. However, an exchange or store credit for use in the store or on the website is available.
Items purchased online may be exchanged within 14 business days.
Returns / Exchanges – Studio Purchases
A refund may be issued within 2 business days from the date of purchase, provided the item is returned in its original packaging, in perfect, unused condition.
For jewelry priced above 3,000 ILS – a monetary refund is not permitted by law. However, an exchange or store credit for use in the store or on the website is available.
Refunds are issued in accordance with the Consumer Protection Law and are subject to a cancellation fee of 5% or 100 ILS — whichever is lower.
Items may be exchanged or returned for store credit (for use in the store or website) within 14 business days from the date of receipt, provided they are returned unused and in original packaging.
Gift Cards & Store Credit
When purchasing with store vouchers, gift cards, or store credit, exchanges or store credit may be issued according to the return policy.
Monetary refunds are not available.
If you wish to return or exchange a piece of jewelry, please contact us at:
054-2078220
Do You Offer Custom Designs?
Our favorite part of what we do is creating personalized pieces just for you. We’re excited to embark together on a journey to bring your dream jewelry to life.
You’re invited to explore custom pieces we’ve created for our clients on our “Custom Design” page.
Let’s begin a creative journey together.
Contact us: 054-2078220
Is There a Warranty on the Jewelry?
We provide a one-year warranty covering a variety of issues. After one year, you are welcome to contact us for repairs at a reduced cost.
We believe our customers don’t purchase from us just once — we aim to be your jewelry home for many years to come. We’re happy to help resolve any issue in order to maintain our valued relationship.
You’re always welcome to contact us with any question or concern, and we will gladly provide attentive, professional, and personal service.
The one-year warranty includes:
Repair of a broken chain (excluding exceptional cases requiring special soldering or damage caused by unreasonable use).
Re-setting of a fallen stone — provided the stone is still in your possession and does not exceed 1.3 mm in size. If the stone has been lost, you may contact us for a price quote.
The warranty does not cover:
Breakage, scratches, stretching, impact damage, or any damage caused by unreasonable use.
Jewelry that has been repaired or altered by a third party not affiliated with Sivan Sova.
Loss or theft of jewelry.
Gold plating is covered for 3 months from the date of purchase.
Jewelry Cleaning & Renewal
We are happy to offer one complimentary cleaning and refresh service per year for any jewelry purchased from us, with no time limitation.
How Can I Know My Ring Size?
We’ve prepared a detailed guide to help you determine your size at home.
If you prefer a digital option, we recommend downloading the app Ring Sizer.
Place your ring in the center of the screen and adjust the size according to its inner diameter to determine your correct size.
Android users:
https://play.google.com/store/apps/details?id=ru.cherrydesign.ringsizer&hl=he
Apple users:
https://apps.apple.com/us/app/ring-sizer-by-jason-withers/id795721582
Want to Order a Ring but Not Sure of Your Size?
We prepared this ring size guide especially for you, so you can easily determine your finger size without any special tools.
First, it’s important to know:
Each finger has a different size.
There may be differences between the fingers on your right and left hands.
Be sure to measure the specific finger on which you plan to wear the ring.
All you need is a measuring tape or a ruler.
To measure your size accurately:
Take a ring that fits well on the finger where you plan to wear your new ring.
Place it on a measuring tape or ruler and measure the inner diameter of the ring.
Make sure to measure carefully and count the millimeters inside the ring — just like in the attached illustration.